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Evidence Guide: CHCFIN502A - Facilitate the financial counselling process

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCFIN502A - Facilitate the financial counselling process

What evidence can you provide to prove your understanding of each of the following citeria?

Respond to initial client contact

  1. Obtain informed consent from client to enter into a financial counselling process
  2. Identify and address any conflicts of interest and/or other ethical considerations
  3. Identify appropriateness of financial counselling on the basis of routine client information collected
  4. Clarify with client the role of financial counsellor and expectations of the representative agency
  5. Explain rights and responsibilities of client and counsellor in the financial counselling process
  6. Clarify client expectations and needs to ensure their issues and motivations are suited to financial counselling
  7. Make an appropriate referral if client need is identified as outside scope of own work role
  8. Explain confidentiality policy of the representative agency
Obtain informed consent from client to enter into a financial counselling process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address any conflicts of interest and/or other ethical considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriateness of financial counselling on the basis of routine client information collected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify with client the role of financial counsellor and expectations of the representative agency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain rights and responsibilities of client and counsellor in the financial counselling process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify client expectations and needs to ensure their issues and motivations are suited to financial counselling

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make an appropriate referral if client need is identified as outside scope of own work role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain confidentiality policy of the representative agency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess client's financial situation

  1. Collect information on client's financial situation including relevant personal issues
  2. Examine and analyse the material with client to identify areas for further investigation
  3. Seek additional information as required, including the status and validity of contracts
  4. Highlight important features of the client's financial position
  5. Assist client to identify areas where they want to take action
  6. Identify and discuss client's legal rights and responsibilities
Collect information on client's financial situation including relevant personal issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine and analyse the material with client to identify areas for further investigation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek additional information as required, including the status and validity of contracts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Highlight important features of the client's financial position

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to identify areas where they want to take action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and discuss client's legal rights and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss options with the client

  1. Work with the client to establish a list of concerns
  2. Identify areas for possible action and prioritise to reflect client's concerns
  3. Provide information regarding client responsibilities and rights in relation to individual debts and overall financial situation
  4. Discuss with client potential consequences of various options
Work with the client to establish a list of concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for possible action and prioritise to reflect client's concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information regarding client responsibilities and rights in relation to individual debts and overall financial situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss with client potential consequences of various options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop action plan in partnership with client

  1. Work with the client to prioritise areas for action immediately and in the longer term
  2. Assist client to identify workable strategies to address their financial concerns
  3. Assist client to develop their own action plans to address their circumstances
  4. Discuss need for advocacy or negotiation by client and/or financial counsellor
Work with the client to prioritise areas for action immediately and in the longer term

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to identify workable strategies to address their financial concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to develop their own action plans to address their circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss need for advocacy or negotiation by client and/or financial counsellor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide and evaluate ongoing support

  1. Ask client about their interest in ongoing support
  2. Identify areas where clients may require referral to specialists agencies or professionals
  3. Identify range of support services able to be provided by the organisation and others
  4. Develop and implement with the client an ongoing plan defining any support to be provided
  5. With the client, work through roles and responsibilities of client and counsellor in the support framework
  6. Implement processes to evaluate effectiveness of support provided to the client by the financial counsellor
  7. Revise support services in the light of evaluation feedback
  8. Terminate the financial counselling process in line with organisation procedures and professional role requirements and provide referrals as agreed with client
Ask client about their interest in ongoing support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas where clients may require referral to specialists agencies or professionals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify range of support services able to be provided by the organisation and others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement with the client an ongoing plan defining any support to be provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

With the client, work through roles and responsibilities of client and counsellor in the support framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement processes to evaluate effectiveness of support provided to the client by the financial counsellor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Revise support services in the light of evaluation feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Terminate the financial counselling process in line with organisation procedures and professional role requirements and provide referrals as agreed with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain client records as required in a financial counselling agency

  1. Implement processes to keep accurate records of financial counselling sessions in accordance with organisation and privacy requirements
  2. Record appropriate file notes and retain relevant documentation taking into account professional and legal requirements
  3. Maintain confidentiality of records in accordance with professional and legal requirements
  4. Secure client records for storage, archiving and destruction as per organisation and privacy requirements
  5. Prepare and maintain statistical records in line with organisation requirements
Implement processes to keep accurate records of financial counselling sessions in accordance with organisation and privacy requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record appropriate file notes and retain relevant documentation taking into account professional and legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of records in accordance with professional and legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Secure client records for storage, archiving and destruction as per organisation and privacy requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and maintain statistical records in line with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in reflective practice processes

  1. Implement professional supervision in accordance with organisation policy and procedures
  2. Maintain knowledge of current industry information and best practice in financial counselling and utilise in professional practice
  3. Undertake professional development activities to meet organisation and industry requirements
  4. Ensure reflective practice is consistent with relevant codes of practice and ethical guidelines
Implement professional supervision in accordance with organisation policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain knowledge of current industry information and best practice in financial counselling and utilise in professional practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake professional development activities to meet organisation and industry requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure reflective practice is consistent with relevant codes of practice and ethical guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

Assessment should be gathered on one or more occasions but must reflect the normal range of client situations encountered in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Related units:

This unit is part of a suite of units that describe the financial counselling process and are to be assessed concurrently or sequentially:

CHCFIN501A Identify and apply technical information to assist clients with financial issues

CHCFIN502A Facilitate the financial counselling process

CHCFIN503A Develop and use financial counselling tools and techniques

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Client-centred, strengths-based approaches and other counselling models consistent with these approaches

Concept of and legal implications of informed consent

Framework for dealing with ethical dilemmas and conflicts of interest

Confidentiality and duty of care in a financial counselling context

Agency policies and procedures

Scope of practice for financial counselling and associated work roles

Client rights and responsibilities within a financial counselling context

Legal and financial framework

Referral networks / resources

Human, legal and welfare rights

Essential skills:

It is critical that the candidate demonstrate the ability to:

Provide a supportive environment for clients to enter into a financial counselling process

Obtain, organise and analyse client data

Interview clients to identify client issues

Facilitate client decision-making and planning

Identify appropriate strategies for client to resolve financial issues and improve their financial management

Work in a non-judgemental manner

Demonstrate application of skills in:

communication

research

reading and interpreting contracts and other relevant documents

clearly presenting opinions and information

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client information relating to their financial situation and relevant personal details will include:

Income and entitlements

Credit and debt commitments

Assets

Household expenditure

Possible sources of financial assistance

Employment status

Constituents of Household

Any personal issues with direct impact on the financial situation

Status and validity of contracts may include:

Original documents

Signatories

Guarantors

Co-borrowers

Timeframe

Contract calculations

Security

Payment history

Action plan may be:

Short term or long term

Strategies to address their financial concerns may include:

Assessment of the legality of debts

Assessment of possible legal remedies

Development of a money plan

Strategies for increasing income

Strategies for decreasing expenditure

Strategies for reducing credit and debt problems

Referral to other appropriate professionals

Referral to range of support services that may address client issues may include:

Government income support agencies

Support agencies for mental health, domestic violence, alcohol and other drugs (AOD) issues, gambling counselling etc.

Accommodation agencies including emergency housing agencies

Community health centres

Family support agencies

Local community support networks

Financial assistance agencies

Emergency relief agencies

Dispute Resolution Services

Free legal services

Other Counselling services

Professional supervision may include:

Supervision by a senior financial counsellor

Debriefing

Mentor group meetings

Review with peers

Interagency meetings to discuss cases

Professional development activities may include:

In-house training

External training

Attendance at conferences, seminars

Clinical supervision

Attendance at industry association activities

Case presentations/discussions

Client need is identified as outside scope of own work role may include, for example:

Specific financial situations requiring specialist counselling

Indicators of related on non-related behavioural, emotional, psychological and/or mental health issues

Indicators of addictive behaviour